committed to succeed.

In interviews, a person with elite education and good grades will look more appealing than an average IQ person with a fierce determination to get things done.

Because it is hard to assess a person’s ability to execute -the person with education and interview winning skills gets the job.

A doers’ CV might not show qualities like good judgment, motivate people, delegate, follow up or excitement through getting things done. We may not see these during an interview either.

Only way to spot these qualities is by observing. That is the challenge.

Breaking point

Every single human being has a breaking point.

Whatever the situation, hygiene of the mind is important. Whatever we put in to our mind, it takes hold of us as the reality, if we feed too much of the same.

If you scroll through FaceBook, every moment you get a chance to look in to your phone, you will be very much conditioned by your feed. Your ability to be in the moment will be compromised.

If you watch too much crime/war drama, your ability to see humans as peace loving will be very low.

If you have abusive, bullying friends, your ability to treat other people with goodness will be less likely.

If you have low trust with in your team, your next action better be trustworthy. Every action you take otherwise will be another step towards the breaking point. Everyone has a breaking point for everything.

Gossip brewed in news channels, pushes audience to their breakpoint of critical thinking. May be that’s what media channels want, yet hygienically not good for our minds. It makes us to be caustic and skeptical about even good things, even good people. People will start doubting the ability of humans to be human. They will stop believing that a human can help another human with no expectation of a return. People will love gadgets more, and would want robots to get things done. Singularity* seems a great tipping point in human evolution. May also be the breaking point.

Singularity * – The technological singularity is the hypothesis that the invention of artificial super intelligence will abruptly trigger runaway technological growth, resulting in unfathomable changes to human civilizations (Wikipedia)

The bakery

Bakery business is more or less the same, especially in my neighbourhood. But there’s a bakery I like, I go there often. The food is good, tea is fine, yet there are places where food is much better than here. So why?. I go there for the warmth of a chat over a tea.

I know the staff well. Customers also connect with customers, because the staff engages them. We share our experiences. There are stories to tell and listen. Laughter. There are limits for topics. It’s not intrusive.

I get to eat on days when I forgot to bring in money, or when cash is short. I will pay on next day I’m there.

Somedays, I let them keep the change if they don’t have it. Next day they remember and deduct. There’s a natural balance, like a home.

There are other branches around the city by the same bakery owner. But they are not like this.

There’s one person here, who is friendly and duty conscious. He spreads caring to his team and then to customers. Who says one person cannot make much change in an organisation ?

Respect time.

Though many say “time is money”, time in organisations is not actually treated in the way we treat money.

Organisations in meeting rooms waste hundreds or hours in few hours.

I was recently at a meeting with 25 people for 2 hours. That is 50 man hours. What we achieved ? – confusion and boredom. Only one decision was taken. That could have easily achieved through one email.

Many want consensus in decision making. It’s all good. But we simply forget how difficult to get consensus even between 2 people. Try deciding what movie to watch with your spouse, if you think consensus is easy.

Rather, focus on what people want. Ask questions, and be ready to accept answers as they are. Be bold to be surprised and vulnerable. Think “there’s always a better way to do things, even routine activities”. Then act differently. Courage to act after getting that feedback is the loop that keeps you improving.

To get feedback, you don’t need meetings. Feedback can happen in your way to the water dispenser, with the right question. Sometimes humans are relaxed and more responsive when they are standing on their feet. You don’t need to have an answer. But you need to have the mind space to accept the response to your question.

Save meetings. Save time.