I was at a hospital. I asked for an injection showing the prescription. She looked at the paper, said that I have to bring the vial. She went back to the phone screen. She did not see my face. I was a disturbance.
I went to a shop. Asked for the thing. He did not obviously wanted to be taken away from the TV series he was watching. He said ‘No’. Went back to the screen. Customers are most unwelcome.
I had similar experiences in banks, government offices, and street corner shops. Basically everywhere.
It’s time to create filters and get out of the personal bubbles while you are working. When you are serving people. When you are having a conversation with someone. Because it is not so visible to you. Because you are inside the bubble. Someone has to give you the feedback. My feedback was from my wife. When someone says that you are too addicted to the screen, you better think and have filters. Do not shrug it off.