Yesterday I ordered my first Uber Eats. A vege fried rice got delivered in 35 minutes. Very impressive service. What uber and pickme have done to taxis, was not a thing until it was introduced. Now it is the new normal. Uber Eats and Pickme food will change food industry with in 2 years, that we will not be able to think of a colombo with out 30 minute food delivery. Right now, both are serving a very small area in Colombo. Testing times for both. Burning money for both, I guess. Because Uber eats did not charge me for delivery. Idea is to get more people try the service. These services need thousands of users to make it viable. Scale is the game. While we customers enjoy the convenience, most of us have no idea what a rough sea this delivery business is. Pizza hut do 30 minute delivery with their own cadre of delivery army. They do pizza
I was waiting for my ride on Uber when I saw on app that the driver had a 3.5 rating. Only 3.5 ? A sudden irritation crept inside me. What could this 3.5 number mean? Is he a reckless driver? Is he bad with using maps? is he mean? may be his car is in bad shape? These thoughts circled my mind for the 5 minutes he took to arrive. Reflecting on my mind state, I questioned my self “what if I had not seen the rating?” I decided to act like I hadn’t seen his rating. I got in. I was welcomed to a wide smile of a young man in his mid twenties. To my surprise he drove exceptionally well. No crazy changing of lanes, no abrupt brakes, and he was very courteous. He had been driving for 6 days on Uber. There can be many reasons for his 3.5 rating. I judged him on his rating alone.